FREQUENTLY ASKED QUESTIONS
1. How do I report a missing Health Facility?
Click on the “Feedback” link. Fill in your name, your email, and contact number. In the “Requirement” box, enter details to explain the missing health facility, including name, district and region, and any other information you may have about the health facility. Click “Submit” to submit the information.
2. How do I report that there are some Health Facility details that are not correct or need to be changed?
Click on the “Feedback” link. Fill in your name, your email, and contact number. Enter details to explain what data for the health facility needs changing. Include the health facility name, code, district and region. Click “Submit” to submit your feedback.
3. How do I report if a Health Facility is listed as closed or not operating when the Health Facility is operating?
Click on the “Feedback” link. Fill in your name, your email, and contact number. Enter details to explain the health facility operations, including health facility name, code, district and region. Click “Submit” to submit the information.
4. We have a system that includes a facility list. How do we integrate with the Namibia MFL?
The Namibia MFL allows you to retrieve information from the system via application programming interfaces (APIs). Click on the “Downloads/API” link and follow the instructions to retrieve the information you are interested in.
If the available APIs do not meet your needs, click on the “Feedback” link. Fill in your name, your email, and contact number. Enter details to explain your system, and where it works (region, district). Click “Submit” to submit the information. A member of the MFL technical team will follow up with you to discuss the recommended integration model.
5. What if I find a spelling mistake in the Health Facility Name?
Click on the “Feedback” link. Fill in your name, your email, and contact number. Enter details to explain what the correct name for the health facility is. Also include the health facility code, district and region. Click “Submit” to submit the information.
6. How often is data updated in the Namibia MFL?
The Namibia MFL is updated based on revisions submitted by district officials, implementing partners, and the Health Information Systems Working Group to the Ministry of Health and Social Services (MOHSS) for review and update. The MFL data is the most up to date list of health facilities and their operating status, ownership, type, and location that is approved by the MOHSS.
7. How do you guarantee that the Health Facility codes are unique and will not change?
The health facility codes are based on an algorithm that creates unique codes. The health sector will use these Unique codes when referencing these facilities. The codes do not include the region/district that the health facility is in. Even if a health facility closes, this health facility will retain the unique code it was assigned when open and created in the MFL.
8. What do I do if I forgot my password?
You do not require a password to view the data in the MFL – password-protected accounts are only required for admin users. If you have forgotten your password, click on the “Forgot Password” link on the account login page. You will then be directed to enter the email address associated with your account. An email will be sent to you with instructions for how to reset your password.